Job Title: Inside Sales Representative

Department: Sales + Marketing

Reports to: National Sales Manager

Status: 8:30am – 5:00pm – Full Time

Our Sales Support Specialist is a vital component of the sales and marketing team. You will have day-to-day interactions with our distributors, customers, and internal staff. Truly you are the first person that most people will talk to, and strong communication skills are needed.

Outline of Duties and Responsibilities:

• This position is responsible for ensuring the highest customer satisfaction level by providing support, guidance, proper follow-up, and resolution of client inquiries or issues. As part of the team, you will be required to wear many hats and adapt to a fast-paced work environment.  

   

  This Inside Sales Representative will have daily interaction with customers and distributors, providing support. Key responsibilities include supporting the Sales + Marketing team, distributors, and customers, managing customer communications, and calls as well as inputting orders and arranging logistics.

   

  Essential Tasks and Responsibilities:

  • Researching and qualifying new leads
  • Ability to discuss product features and benefits, troubleshoot customer product concerns
  • Provide an accurate and timely response to customer inquiries through various channels of communication
  • Develop rapport and positive working relationships with coworkers, customers, and distributors
  • Researching and qualifying new leads
  • Process and review orders received in an accurate and timely fashion
  • Support the order fulfillment process by working extensively with production personnel
  • Facilitate both domestic and international logistics alongside the Shipping Department
  • Other duties and projects as assigned by management

   

  Desired Skills / Experience:

  • Minimum of 3-5 years Inside Sales or Customer Service experience
  • Prior surfacing and structural materials experience strongly desired
  • Knowledge and experience with product tracking and CRM systems
  • Ability and drive to learn applications and technical product information
  • Excellent written and verbal communication skills – must be able to clearly explain reasonably technical product information and communicate via email effectively with customers
  • Comprehensive computer skills and the ability to learn proprietary and other software as needed
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
  • Understanding of international logistics a plus
  • Ability to work independently with minimal supervision to analyze and resolve problems
•  

Job Title: eCommerce Support Specialist

Department: Sales + Marketing

Reports to: Marketing Manager

Status: 8:30am – 5:00pm – Full Time

Outline of Duties and Responsibilities:

As an eCommerce Support Specialist, you help deploy the efficiency of our product to our customers. You’ll be advising and converting our customers to more efficient ways to place orders with us online and access the critical information they need for success. You’re a strong communicator and willing to take the extra step to ensure customers are responded to in a positively effective manor. We communicate by phone, email and live chat—versatility is definitely needed to be successful in this role.

Essential Tasks and Responsibilities:

• • Assist with customer queries for Skatelite via phone, emails from info@Skatelite.com, and chat bots
  • Review and enhance all on-line product listings
  • Suggest improvements to the order review process and partner with Marketing Manager and on possible improvements and automations.
  • Work with our internal teams and our external sales representatives, develop and implement internal ecommerce guidelines for on-line product listings.
  • Prepare e-commerce sales reports
  • Develop customer insights to use to improve the e-commerce business
  • Managing replenishable inventory levels to achieve overall company KPI goals set for turn and profitability
  • Picking units from inventory and preparing them for outbound shipment
  • Documenting and reporting units received
  • Stocking, cleaning and organizing work stations
  • Meeting and exceeding productivity standards while working safely, adhering to quality standards, and adhering to policies and procedures
  • Performing other duties as assigned

Desired Skills / Experience:

• • Preferred e-Commerce experience
  • Talent for delivering phenomenal customer service
  • Ability to work effectively with others in a team oriented environment
  • Possess excellent interpersonal communication skills
  • Possess a sense of urgency, self-motivation, and self-direction
  • Ability to thrive in a fast-growing always changing environment
  • Talent for multi-tasking with excellent follow through
  • Friendly and polite with a professional work ethic
  • Flexibility to work different job functions, shifts, overtime

Job Title: General Manufacturing Staff

Department: Production

Reports to: Production Manager

Status: 7:00am – 3:00pm – Full Time

What we look for in an employee: At Richlite, being a team player isn’t just a suggestion, it’s a quality we demand from each of our employees. We count on each of our team members to be reliable, honest and accountable. The ideal candidate will have some manufacturing and/or production experience as well as have the motivation to continually learn our processes and procedures.

What we do: We are a kraft paper converter and a panel manufacturer. internal processes include paper converting and laminating as well as operation of pollution control equipment.

Work environment: All production jobs take place in a warehouse environment, cleanliness on the shop floor is imperative

Essential Tasks/Responsibilities + Desired Skills / Experience:

• • • • Safely operate a forklift, strong hand-eye coordination, physical strength and endurance also important.
        Converting Phase:
• Learn saturating machine operation and maintain established procedures
  Monitor production lines, identify issues, remove defective goods from the assembly process.
  Operate roll to sheet cutter in conjunction with saturating equipment
  Attention to detail
  Strong communication skills
  Experience in paper converting a plus
• 
  Lay Up/Press Operation:
  Sort, weigh, stack, label, verify or measure product to meet product specifications
• Identify and remove flawed materials from the assembly process
  Steam press operation
  Attention to detail
  Ability to stand for long periods of time
  Strong communication skills
  Physically able to lift/slide panels upwards of 50 lbs.

• • Compensation:
  • Hourly rate DOE
    Annual profit sharing program
  • Employer match on your 401K
    Generous holiday schedule
    Premium health benefits including Medical, dental, vision
    PTO accrual
    Potential pay increases for boiler operators, lead positions, professional training or certifications